Frequently asked questions

The LiberLive C2 is a stringless smart guitar designed to make playing and singing easier for beginners and music lovers. Instead of pressing strings like a regular guitar, you use chord buttons, a strumming paddle, and app features that help you play songs faster. The C2 isn't a regular acoustic guitar; it's an electronic instrument built around simple chords, rhythm patterns, and guided song practice.

Yes. The LiberLive C2 is designed for people who want to play songs without spending months learning chord fingerings on a regular guitar. Just press a chord button, strum or pluck, and play along with songs in the LiberLive app. No previous guitar lessons needed.

No. You don't need any guitar experience or music theory to start using the LiberLive C2. The chord buttons and guided songs in the app lower the early learning curve. As you get more confident, you can try customizing chords, rhythm patterns, key changes, and more advanced playing techniques.

Yes. The LiberLive C2 doesn't come in separate left- and right-handed versions; the playing position is the same for both: one hand presses the chord buttons while the other strums or plucks. Because the C2 doesn't require traditional chord fingerings, left-handed players usually find it easier to adapt to than a regular guitar.

No. The LiberLive C2 is an electronic instrument, so it doesn't need tuning like a regular guitar. You can change the key with the transpose function, using either the buttons on the instrument or the app.

Yes. The LiberLive C2 works without the app, but the app adds many more features, including the song library, custom chords, rhythm pattern switching, drum mode, tempo adjustment, and pitch or key adjustment. For the best experience, we recommend using the app.

The LiberLive app is free to download and use, with no subscription fees.

Only buy from LiberLive and authorized resellers. New official channels will be announced on LiberLive's official social media and are subject to the current Warranty Policy or Returns and Refund Policy. If you buy through an unauthorized third-party channel, LiberLive can help coordinate if a dispute arises, but cannot guarantee the final outcome or the benefits you request.

Available offers may vary by product, region, campaign, and time of checkout. If you have a discount code, enter it at checkout and check the final total before paying. Codes and promotions are subject to their stated terms. Free gifts are not covered by the product warranty policy. If a code or gift doesn't work as expected, contact LiberLive customer support with a screenshot taken before you place your order.

All accepted payment methods are shown at checkout, depending on your location and order details.

If your shipping address is incorrect, contact LiberLive customer support as soon as possible. Address changes can only be made before the order ships. Once it has shipped, LiberLive usually cannot change the destination, so please check that your address, phone number, and email are complete and correct before ordering. Learn more in our Shipping Policy

We offer free shipping across Thailand. Orders are usually processed within 1-2 business days, then delivered to Bangkok and Greater Bangkok in about 1-3 business days and to other provinces in about 3-5 business days (excluding weekends and public holidays). Busy periods with high order volumes may take slightly longer. See details in our Shipping Policy

Once your order ships, you'll receive a shipping confirmation email with a tracking number when it becomes available. Tracking information usually updates within 48 hours of shipping. If your tracking number hasn't updated 5 business days after shipping, contact LiberLive customer support with your order number. Learn more in our Shipping Policy

First check your delivery address, mailbox, building reception, parcel locker, neighbors, or ask your local carrier. Sometimes parcels are marked as delivered slightly before they're actually handed over. If you still can't find it, contact LiberLive customer support with your order number, tracking number, delivery address, and any messages you've received from the carrier. Learn more in our Shipping Policy

Contact LiberLive customer support before sending anything back, and include your order number, proof of purchase, and a short description of the issue or reason for the return. Our team will explain the return process if your order is eligible. Please make sure all accessories are included in the box. See return conditions and time frames in our Returns and Refund Policy

Exchange and claim requests are reviewed case by case, depending on the order, timing, product condition, type of issue, and the current Returns and Refund Policy. Contact LiberLive customer support first so our team can review your case and confirm the next steps.

The LiberLive C2 stringless smart guitar comes with a 1-year (12-month) official Thailand warranty from the date of purchase. Warranty claims require proof of purchase from an official channel.

This warranty does not cover:

• Products listed in the accessories category on the official LiberLive website
• Consumables, including screws, instrument straps, and other parts subject to normal wear and tear
• Damage caused by unauthorized disassembly or modification, or improper use
• Cosmetic damage, accidental damage, or damage caused by force majeure
• Damage caused by the use of third-party parts
• Products purchased from sales channels other than LiberLive's official channels
• Products outside the 12-month warranty period
• Products without valid proof of purchase from an official LiberLive sales channel

See the full details in our current Warranty Policy, or contact LiberLive Thailand customer support if you're not sure whether your order is eligible.

Contact LiberLive Thailand customer support with your order number, proof of purchase, and a clear description of the issue. Official Thailand warranty service and repairs may include remote troubleshooting, sending replacement parts, or a replacement unit, depending on the case and the warranty terms. See the warranty terms in our Terms of Service

Download the LiberLive app from the Apple App Store or Google Play Store, or visit the LiberLive app download page for the latest iOS and Android download links.

First download the LiberLive app, then allow Bluetooth and location permissions when prompted. Next, turn on the LiberLive C2, open the app, tap the device connection icon, and select the device name that starts with LiberLive. Important: the LiberLive C2 connects through the LiberLive app; it does not pair with Bluetooth headphones or speakers through your phone's Bluetooth settings.

Download the LiberLive C2 user manual from our official support resources.

Watch beginner tutorials on LiberLive's official YouTube channel. Search for LiberLive Official or browse the LiberLive tutorial playlists.

For app updates, check the Apple App Store or Google Play Store. For firmware updates, follow the instructions in the LiberLive app. In some cases, our team may need to enable or guide you through the firmware upgrade for your account.

Use a stable Wi-Fi connection and stay close to your router during the update. Avoid mobile hotspots and network names with special or unsupported characters. If it still fails, contact LiberLive customer support with your app account email, device details, and a short description of what happened.

First check your spam or junk folder, and make sure your email address is typed correctly, including upper and lower case. If you still don't receive a code or can't sign in, contact LiberLive customer support with the email you signed up with.

Use the official app download page, the Apple App Store, or the Google Play Store. If the app isn't available in your region or won't install on your device, contact LiberLive customer support with your phone model, operating system, and region.

You can play songs from the LiberLive app, and you can play outside the app too if you have the chords or a chord sheet for the song. The app has a built-in song library for practice. As you get more confident, you can use your own chord sheets and adjust the chords or rhythm in the app.

Request songs in the LiberLive app under Settings > Feedback > Lack of Songs > Submit. If you already have the lyrics and chords for a song, you may also be able to upload or create your own song content in the app.

If a song isn't in the app, you can use a chord sheet with lyrics and chord letters. For singing along, chord sheets in the key of C are usually easier to follow. You can also submit a song request through the app for the music team to consider.

Yes. You can upload lyrics and chords and create your own song content in the LiberLive app. Find more details on the LiberLive app page and in our official tutorial videos.

Strumming paddles A and B let you set two different rhythm patterns. A popular approach is to use the smaller paddle for verses or the main part and the larger one for choruses. You can also customize the paddles in the app to suit your playing style.

Choose a rhythm pattern in the LiberLive app based on the song's style and the strumming feel you want, and check the rhythm pattern and chord PDF to compare rhythm options more precisely.

The LiberLive C2 can change key without traditional retuning. Use the transpose button, and the app also lets you fine-tune the key in semitone steps. The way you press chords stays the same, but the actual chord sound changes to match the key you select.

The LiberLive C2 has a 45W built-in sound system that fills a room, and the app offers many more tones and rhythm patterns to choose from.

Yes. The LiberLive C2 has a 3.5 mm audio output for headphones, speakers, and other audio gear. To connect a guitar amp, use a 3.5 mm to 6.35 mm stereo cable. Do not use a differential signal cable.

Yes. Connect the LiberLive C2 with a 3.5 mm audio cable through a sound card or audio interface to record or live stream.

Yes. The LiberLive C2 connects to the LiberLive app via Bluetooth. Connect through the app, not your phone's Bluetooth settings. The app adds guided songs, tones, rhythm patterns, and much more.

If the sound is too quiet or there's no sound, contact LiberLive customer support with your order number and a short video showing the problem. Our team will look into your device's situation and let you know the next steps.

If your LiberLive C2 won't charge or the battery seems abnormal, contact LiberLive customer support with your order number and a short video showing the problem.

A slow-returning paddle may be related to low temperatures, because the paddle contains damping oil that can thicken in the cold. Avoid using the LiberLive C2 in freezing temperatures. If the paddle still doesn't spring back normally at room temperature, contact LiberLive customer support.

If the strumming paddle responds abnormally, doesn't spring back well at normal temperatures, or looks physically damaged, contact LiberLive customer support. Paddle calibration and repair advice should be handled by our team case by case.

The pluck pad is designed with silicone buttons that need to be pressed, not just lightly tapped. Press a chord button first, then press the pluck pad firmly and straight down. Avoid pressing only the gaps between the pads.

Check that Bluetooth is on and that the LiberLive app has Bluetooth permission. Also check whether another phone is already connected to the device. If the status light is blue, it may already be connected and needs to be disconnected before pairing with another phone. Connect through the LiberLive app, not your phone's Bluetooth settings.

Restart the LiberLive C2 and reopen the app. If needed, reinstall the app from an official download source and make sure your phone's operating system is up to date. If there are many Bluetooth devices nearby, move to another spot and try again. If the problem persists, contact LiberLive customer support with a video showing the connection steps.

Use a stable Wi-Fi connection and stay close to your router during the update. Avoid mobile hotspots, upgrading over 5G only, and Wi-Fi names with special or unsupported characters. If it still fails, contact LiberLive customer support with your app account email and device details.

The guide stickers are meant as a temporary memory aid, so they may not use a very strong adhesive. If you find it hard to remember positions, use the LED lights to help while you play.

Start by checking that the battery has enough charge, then restart the device and make sure you're pressing the power button correctly. If it still turns off by itself or won't turn on, contact LiberLive customer support with a short video showing the problem.

Include your order number, app account email (if relevant), device model, a clear description of the issue, and a short video showing the problem. This helps our team understand the issue faster and give more targeted advice.

Yes. Send product or app feedback through the LiberLive app or contact LiberLive customer support. Our team reviews feature requests, but cannot guarantee availability or exact timing.

The LiberLive team reviews in-app feedback and song requests. You can submit song requests through the LiberLive app, and suitable content may be considered for future song library updates. Submitting a request does not guarantee a specific release date or approval.

Yes. LiberLive is continuously developing new products and new music experiences. Subscribe on our website for official updates on upcoming products. Note: products bought from unauthorized channels may be counterfeit and may not be covered by LiberLive's official warranty policy or after-sales service.