Return and Refund Policy

LiberLiveThailand — liberlivethailand.com is operated by Makeio Co., Ltd. (Head Office). Last updated: April 24, 2026

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1. 7-Day Right of Return

You may request a return within 7 days of the date you received the product, provided that all of the following conditions are met:
1.1 The product must be in complete, as-new condition, unopened and unused.
1.2 The product must not have been put to actual use in any circumstances.
1.3 Products that require activation or registration via the application must not yet have been activated.
1.4 The product must be returned with all standard items, including the product packaging, charger, user manual, and all accessories supplied with the product.
1.5 Proof of purchase must be provided, such as a receipt or online order confirmation.

Exception: If you open the box and find a manufacturing defect, you must request a return immediately; in this case, condition 1.1 does not apply.

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2. Cases in Which Returns Cannot Be Accepted

The Company reserves the right to refuse returns or replacement units in the following cases:

2.1 The product has been used.
2.2 The product has been activated or registered via the application.
2.3 The product is not in complete condition, or accessories/packaging are incomplete.
2.4 The return request is made after the 7-day period from the date the product was received.

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3. Repair Policy

For products that have been used and subsequently develop damage or faults, the Company provides repair service only. Returns and replacement units will not be offered in any case.

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4. Return Procedure

4.1 Submit your return request via the channels below within 7 days of the date you received the product.
4.2 The Company will inspect the condition of the product and supporting documents before approving any return.
4.3 Once approved, the Company will issue a refund or exchange the product as appropriate.
4.4 Refunds will be issued only to the original payment method; the refund method cannot be changed.

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5. Refund Timeframe

5.1 Refunds may take up to 1 billing cycle from the date the Company approves the refund.*
5.2 For payments made by credit or debit card, the refunded amount will appear on your next statement, subject to the terms of your card-issuing bank.
5.3 The Company reserves the right to deduct refund fees and return shipping costs (if any) where the return is not due to an error by the Company or a manufacturing defect.
You may request a return through the channel where you purchased the product, or through the following channels:

• LINE: @liberlivethailand
• Email: orders@liberlivethailand.com

 *Note: The actual refund timeframe depends on the processing cycles of the payment processor and your card-issuing bank, which are beyond the Company's control.

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