Privacy policy
Privacy Policy
LiberLive Thailand - liberlivethailand.com is operated by Makeio Co., Ltd. (Head Office). Last updated: April 3, 2026
1. Introduction
Makeio Co., Ltd. (the "Company", "we"), as the operator of the website liberlivethailand.com and the LiberLive brand, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and other applicable laws.
By using our services, you acknowledge that you have read and understood this Policy.
2. Personal Data We Collect
We may collect the following personal data about you:
2.1 Information you provide directly: full name, shipping and billing addresses, telephone number, email address, payment information, LINE account or other social media accounts you use to contact us, and product registration and warranty information.
2.2 Information collected automatically: IP address, browser type and version, operating system, device information (Device ID, model, screen size), website usage behavior (pages visited, time spent, click sequence, products viewed), approximate location data, and data from cookies, pixels, tracking tags, and similar technologies.
2.3 Information from third-party sources: information from social media platforms (Facebook, Instagram, TikTok, Google, etc.) when you interact with our advertisements or content, and information from business partners and e-commerce platforms through which we sell our products.
3. Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
3.1 Order processing and service provision: processing orders, payments, and product deliveries; providing after-sales service, repairs, claims, and product warranty; and communicating with you regarding orders and services. Legal basis: contract, consent
3.2 Marketing, advertising, and communications: sending news, promotions, and special offers from LiberLive and its affiliated brands; displaying advertisements tailored to your interests (Targeted Advertising) through platforms such as Facebook Ads, Google Ads, TikTok Ads, LINE Ads, and other advertising platforms; remarketing/retargeting by showing you advertisements on other websites and applications after you have visited our website or interacted with our content; and creating Lookalike/Similar Audiences to reach new customers. Legal basis: consent, legitimate interest
3.3 Analysis and service improvement: analyzing website usage behavior and the performance of advertising campaigns; using tracking and analytics tools such as Google Analytics, Facebook Pixel, TikTok Pixel, LINE Tag, and other tools; improving our website, products, and services to meet customer needs; and conducting A/B testing and market research. Legal basis: legitimate interest, consent
3.4 Customer relationship management (CRM): storing and managing customer data in a CRM system to provide better service; tracking purchase, service, and contact history; operating membership, loyalty points, and privilege programs; and analyzing customer data to offer suitable products and services. Legal basis: legitimate interest, consent, contract
3.5 Legal compliance: complying with legal obligations such as tax and consumer protection laws; preparing accounting and tax records; and responding to requests from government authorities with legal jurisdiction. Legal basis: legal obligation
4. Disclosure of Personal Data
We may disclose your personal data to the following persons or entities:
4.1 Affiliates and group companies: The Company is part of a group of companies engaged in the distribution and servicing of related products in Thailand and abroad. We may share your personal data with our affiliates and group companies for the following purposes: customer service and after-sales service; centralized customer relationship management; data analysis and improvement of products and services; joint marketing of group products and services; and Audience Sharing for advertising by brands within the group.
4.2 Service providers and business partners: Shopify (online store platform), shipping and logistics providers, payment service providers, advertising platform providers (Facebook/Meta, Google, TikTok, LINE, etc.), analytics and tracking tool providers, CRM and Marketing Automation system providers, and other e-commerce platforms through which we sell our products.
4.3 Government authorities: government authorities with legal jurisdiction, upon a lawful order or request.
5. Cookies and Tracking Technologies
We use cookies, pixels, tracking tags, and similar technologies on our website for the following purposes:
5.1 Strictly necessary cookies — to enable the website to function properly, such as the shopping cart and login.
5.2 Analytics cookies — to collect statistical data on website usage through tools such as Google Analytics.
5.3 Marketing cookies — to display relevant advertisements that match your interests, including remarketing through Facebook Pixel, Google Ads Tag, TikTok Pixel, LINE Tag, and other tools. These cookies may track your activity across websites to build an interest profile.
You can manage your cookie preferences through your browser settings or through the cookie banner on our website. However, disabling certain types of cookies may affect your experience of the website.
6. International Data Transfers
As the Company conducts business with affiliates and service providers located abroad, your personal data may be transferred to other countries where our affiliates or service providers are located. We will ensure that appropriate data protection safeguards are in place as required by law.
7. Data Retention Period
We will retain your personal data for as long as necessary for the purposes set out in this Policy or as required by law. In general, we retain data for no longer than 5 years from our last contact with you, unless a legal obligation requires a longer retention period.
8. Rights of the Data Subject
Under the PDPA, you have the following rights:
8.1 Right of access — to request access to and obtain a copy of your personal data.
8.2 Right to rectification — to request correction of inaccurate or incomplete data.
8.3 Right to erasure — to request deletion of your personal data where provided by law.
8.4 Right to restriction of processing — to request that the use of your personal data be restricted.
8.5 Right to object — to object to the collection, use, or disclosure of your personal data.
8.6 Right to data portability — to receive your data in a machine-readable format.
8.7 Right to withdraw consent — to withdraw any consent previously given at any time, without affecting processing carried out prior to the withdrawal.
8.8 Right to lodge a complaint — to lodge a complaint with the Office of the Personal Data Protection Committee.
If you wish to exercise any of these rights, please contact us through the channels specified in Section 11.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss and unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time and will publish the updated Policy on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions, wish to exercise your rights regarding your personal data, or wish to unsubscribe from marketing communications, please contact:
Makeio Co., Ltd. (Head Office) 187/27 (Mon 34, Go-Kart Track) Soi Chula 3, Banthat Thong Road, Wang Mai Sub-district, Pathum Wan District, Bangkok 10330
Email: orders@liberlivethailand.com LINE: @liberlivethailand