Warranty Information
Warranty terms, coverage period and documents for the LiberLive C2 stringless smart guitar
LiberLive C2
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LiberLive C2 User ManualPDF
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Warranty Period
Official Thailand warranty, counted from the date of purchase
| Type | Item | Warranty |
|---|---|---|
| Main unit | LiberLive C2 Stringless Guitar | 1 year |
| Accessory | Travel Case | 3 months |
The warranty covers defects in materials and workmanship under normal, proper use. The service centre will repair or replace the defective parts as appropriate.
What Is Not Covered (Exclusions)
- Damage caused by misuse, improper storage, or failure to follow the user manual
- Damage caused by moisture, liquids, direct sunlight, or environments with high or rapidly changing temperatures
- Normal wear and tear of the device or accessories
- Damage caused by disassembly, modification, or repair by service providers not authorised by LiberLive
- Damage caused by third-party parts or accessories
- Force majeure and accidents, such as drops, impacts, fire, or lightning
- Damage occurring after the warranty period has expired, or products purchased through channels other than official distributors
- Cases without verifiable proof of purchase
How to Request Service / Make a Warranty Claim
- Contact our team via LINE or phone and describe the issue
- Prepare your proof of purchase (receipt/order number) and the device serial number
- Send the device to the service centre for inspection as advised by our team
- Our team will assess it and repair or replace it according to the warranty terms
Warranty terms may change. Please check the latest details in our Terms of Service.